Can it connect to a Mac?

MacOS support is being worked on (no ETA yet). In the meantime, you can use Parallels Desktop. Set the network mode to "Bridged" as explained here. On older Macs, you might need to configure Parallels for "Design" or "Gaming" to make it work. The SteamVR streaming feature described below will not work with Parallels.

Can I play SteamVR or Oculus Rift games?

Yes but you need a VR ready PC running Windows 10 (it won't work through Parallels on a Mac). You need to patch Virtual Desktop after purchasing the app in the Oculus Store. This can be done easily by using SideQuest. Follow the instructions in SideQuest to enable developer mode then click Install Latest in the Virtual Desktop page in SideQuest.

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Once you have sideloaded it, you need to launch your games from the Virtual Desktop Games tab in VR. You also need the Oculus Rift Software installed.

It says 'Computer is unreachable'

If you see a 'Not on same network' warning and are not connecting through the internet remotely:

• Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example)

Otherwise:

• Make sure the Windows Firewall isn't blocking all connections (see here) and restart your computer

• If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public

• If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer

• Make sure your PC isn't running VPN software

• If you are running NordVPN, make sure the 'CyberSec' and 'Invisibility on LAN' features are disabled

• Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists

• If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between  devices. As a workaround, you can use your own router such as this one

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If you are trying to connect to Shadow or another cloud service:

• Make sure you don't have any DMZ host configured in your router settings

• If your ISP (Internet Service Provider) uses DS-Lite, you'll need to switch to Dual Stack or IPV4

It says 'Measuring bandwidth' then disconnects

An error should appear on your desktop telling you what the problem is. Usually this happens when:

• You don't have the latest drivers installed for your GPU or iGPU. If you have an Intel based laptop, make sure you have the latest Intel drivers installed.

• You have HDR / WCG enabled in your Display Settings

• You have VPN or anti-virus software blocking connections to your PC

• You have Avast or AVG installed, uninstall them as a recent version of those will prevent Virtual Desktop from working correctly.

I'm connected but only see a black screen

• Make sure your monitor is detected by Windows. Some monitors/TVs need to be turned on to be detected.

• If you have an Nvidia based laptop, right-click the desktop and click Nvidia Control Panel, then Manage 3D settings. Set the preferred graphics processor to "High-performance Nvidia processor" globally (see here). Restart your computer once this is changed.

• If you have an Intel based laptop, make sure you have the latest Intel graphics drivers installed.

• Try turning off the Windows Night light feature, HDR or uninstalling applications that change the color of your screen such as F.Lux.

The Streamer App fails to install or refuses to run

Your anti-virus might be preventing the app from installing/running. Try adding an exclusion for Virtual Desktop.

I get a message that says I need to install the Media Feature pack, where do I get it?

Get it here.

I get choppy performance when streaming my desktop?

Make sure your computer is wired to your router and not wirelessly connected. You need at least an 802.11 AC Router and it is recommended to use a 5 GHz connection. You will need a desktop computer and dedicated GPU to stream fast action games. Also make sure to disable NVidia Gamestream.

I get a black screen when trying to watch Netflix, Hulu or other streaming service?

Microsoft Edge, Internet Explorer, Chrome and some Windows Store apps have DRM that prevent those services from being captured. Using Firefox solves this problem.

I get a black screen when launching some games?

Try to run your games in Borderless or Windowed Fullscreen mode.

Can I watch 3D SBS movies?

Yes, press the trigger while pointing outside the screen to bring up the Desktop Toolbar and select the 3D mode.

Can I connect to my computer over the Internet?

Yes, make sure "Allow remote connections" is checked in the Streamer window. You'll also need to enable UPnP on your router and the Streamer App will forward the required ports automatically. If you want to manually configure your router, forward TCP ports 38810, 38820, 38830 and 38840.